Import Clients from Double to Ping with Ease
Thursday, October 1, 2026 at 5:41 PM
Hey. Exciting news. We just updated our double integration.
So now you can import all of your clients from double into Ping with a couple easy clicks.
So this is how it works. If you go to your client's page,
you can now see this PM tab if your double,
uh, integration is set up. So you can see I have these two contacts that are linked already.
That's what it look like post
import. But you'll go up and click the import clients button here on the top,
And then you'll see import from double. When you click on that, you'll get this little pop up, and you can see that five clients to create, three to link, eight contacts total, and then two already linked. So there's those two that I have already linked. They're down below, shown as already linked, and you can't check them.
Then you can see these new contacts. So these people are not in ping,
the new ones. And the ones that say with... Will link, those are in both ping and
double. So it's gonna link those contacts there. So then when I go ahead... Let's just take off couple. For example,
if I unclick them, then it's gonna create those four, link two, and then it's already skipping those two as well. So if I click import six clients now, it's gonna load.
It's gonna finish. And now when you look, you can see we now have 12, three, four. Those four more were added, and those are linked as well. So this is an easy way to get all of your clients into
Ping from Double.
If you currently have a lot of clients,
um, what's important to note is that when you import from Double
and it's searching for those links, it is searching based off of the name. So it has to be an exact match
or it has to be exact match of contacts. So so there's two contacts here. Those same two contacts have to be linked in,
um, here as well. So those are the two options.
What you can do is you can create a client in Double from Ping, though. So if I just got off a call with Big W Construction,
uh, we wanna create them as a client now, you can click this button here, and it'll search for a link. So if there... That contact is not in Double, it'll say this will create a client, and then you can create a new client. And that'll create a client in Double, and it'll sync it to this client here in Ping. So those are the two ways to
use the new Double client
import and add feature on Ping. So, hopefully, you like it. Let me know if you have any questions, and happy using Ping.
Summary
Ping’s updated Double integration lets staff import clients from Double in a few clicks, choosing which contacts to create in Ping and which existing contacts to link. Staff can also create a Double client directly from a Ping client record.
- The import review separates new contacts, matching contacts to link, and already-linked contacts, which are skipped.
- In the example, the review showed 5 clients to create, 3 to link, 8 contacts total, and 2 already linked; selecting a subset imported 4 and linked 2.
- Matching requires an exact name match or an exact match of the contacts.
- From Ping, staff can search for a matching Double client or create a new one, which then syncs to the Ping client.
